Support
Contact us
Last updated: July 31, 2026
A real person reads everything that arrives here. Whether it’s a question about how StudyPass works, a charge you don’t recognise, a refund, or a request about your data, use whichever channel below suits you — they all reach the same place.
The fastest way to reach us, and the right one for anything that needs an account looked up. Write from the address on your StudyPass account where you can — it saves us a round trip confirming who you are. We aim to reply within two business days.
Who you are contacting
StudyPass is a trading name. The seller behind it, and the party you contract with, is:
- Bohdan Horhadze, individual entrepreneur, Ukraine
- Email: support@studypass.academy
Billing, refunds and cancellations
Our order process is conducted by our online reseller Creem. Armitage Labs OÜ, trading as Creem, is the Merchant of Record for all our orders, which is why a payment appears on your statement as Creem rather than as StudyPass. You can raise a billing question either way:
- Email support@studypass.academy and we will deal with it — you do not need an order number, we can find the payment.
- Or use the support link in the receipt Creem emailed you, which opens Creem’s customer portal for that order.
What you’re entitled to, and how long a refund takes to land, are set out in our Refund Policy.
Privacy and your data
To access, correct, export or delete your data, write to support@studypass.academy from the address on your account. What we hold and how long we keep it is described in our Privacy Policy.
Press and partnerships
Same address — support@studypass.academy. StudyPass is one person, so there is no separate desk to route you to.